General Duties of Church Hospitality Team
- Oversee the working of all hospitality program and visitor care ministries.
- Coordinate the activities that involve hospitality and care ministries.
- Be alert to the needs of the church membership and ways to serve those needs.
- Develop a mission and vision statement for your team, if that will help guide your ministry.
Area: The Welcome Experience for Church Visitors
- Recruit and train church greeters.
- Design and oversee the collection of church visitor contact information.
- Staff and train volunteers for the visitor welcome center.
- Review the communication materials for first-time visitors.
- Develop a parking lot team if needed.
- Host a reception after the morning services.
Area: Help returning church visitors connect
- Take care of repeat visitors
- Develop processes for using the contact information
- Implement system for contact after the first visit
- Track visitors who make multiple visits
- Audit your visitor to regular attender process to find out ways to make it better.
- Care for new members
- Work with pastoral leadership to develop a follow up gathering (e.g., meet the pastor).
- Find ways to help your visitors make new friends.
Area: Welcome Functions at Special Church Events
- All areas of ministry requiring use of the church kitchen (Setup, serve, clean up)
- Catering and Reception for installation of new pastors or great farewell of departing pastors
- Prepare refreshments for church socials
- Train volunteers in the proper use of kitchen machinery (think food sanitation, cleanliness, health department issues etc).
- Provide hospitality arrangements for visiting pastors, missionaries, and special invited guests
Area: Member Care
Some hospitality committees may include other areas of member care:
- Arrange for meals for church families when needed (birth of baby, baby shower, death of loved one, health crisis).
- Light house cleaning for shut-in members or elderly members who need assistance.
- Transportation assistance for members who can’t drive themselves to appointments.
- Gifts for Pastor / Staff appreciation days or Christmas.
I’ve seen several more church hospitality duty checklists that go far beyond this kind of general overview.
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